Terms of Service

1. What SalonTime is

SalonTime is a marketplace connecting customers with independent salons, barbershops, spas, and similar businesses ("Salons"). We provide the booking, payments, and communication infrastructure; each Salon is an independent business responsible for the services it delivers, its own pricing, and its own compliance with the law. We are not a party to the contract for services between you and a Salon.

2. Accounts

You must be at least 18 to create an account. You're responsible for keeping your login credentials secure and for all activity under your account. Salon accounts must provide accurate business information, including legal name, registration details, and identity verification where requested — we may suspend an account that fails verification or provides false information.

3. Bookings, deposits, and cancellations

When you book an appointment, you're entering an agreement directly with that Salon. Some Salons require a deposit to confirm a booking; the amount and refund conditions are shown before you pay. Cancellation, rescheduling, and no-show policies are set by each Salon and shown on the booking screen — read them before confirming.

We calculate a trust and risk score based on booking history (completions, cancellations, no-shows) to protect Salons from unreliable bookings and to give reliable customers more flexibility (higher simultaneous booking limits, lower deposit requirements over time). This score is used only within SalonTime and does not affect anything outside the platform.

4. Payments

Payments are processed by Stripe and, where offered, PayPal. We don't store your full card details. Deposits and in-person payments taken through a Salon's checkout are transferred to that Salon, less any platform or processing fees disclosed at the time. Refunds are issued according to the Salon's stated policy and applicable law.

5. AI features

SalonTime offers an AI concierge (web, WhatsApp, Telegram, and voice where available) that can answer questions, check availability, and make or manage bookings on your behalf. Messages you send to the AI assistant are processed to generate a response and may be reviewed to improve service quality and safety. Don't send sensitive information (health details beyond what a booking requires, financial account numbers, etc.) through chat.

6. Reviews

Reviews must reflect a genuine experience with a Salon booked through SalonTime. We may remove reviews that are fraudulent, abusive, or that violate applicable law.

7. Acceptable use

Don't use SalonTime to harass Salons or customers, submit fraudulent bookings or payments, scrape or resell platform data, attempt to bypass fees by arranging payment off-platform after being introduced through SalonTime, or interfere with the security or operation of the service. We may suspend or terminate accounts that violate this section.

8. Liability

SalonTime is provided "as is." We work to keep booking availability, pricing, and AI responses accurate, but we don't guarantee they're error-free. To the extent permitted by law, our liability for any claim relating to the platform is limited to the fees you paid to SalonTime (not to a Salon) in the 12 months before the claim. Nothing in these Terms limits liability that can't lawfully be limited, including for fraud or death or personal injury caused by negligence.

9. Changes

We may update these Terms from time to time. If a change is material, we'll notify you by email or an in-app notice before it takes effect. Continuing to use SalonTime after a change takes effect means you accept the updated Terms.

10. Governing law

These Terms are governed by the laws of England and Wales. Disputes are subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to any mandatory consumer protections in your country of residence.

11. Contact

Questions about these Terms? Email us at [email protected].